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                                Contact Us

                                Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. In a continued effort to keep our colleagues and customers safe, we’re implementing some temporary changes to our Call Center availability:

                                • Our main hours of operation will be Monday – Friday, 7:00 am to 10:00 pm, and Saturday and Sunday, 9:00 am to 6:00 pm: 1-800-922-9999
                                  • Please note that some specific areas listed below have unique hours of operation
                                • Lost or stolen cards will continue to have 24/7 support

                                We’re currently receiving higher than normal call volumes as we help our customers through this difficult time. Thank you for your patience!

                                Please visit our COVID-19 Resource Center for financial hardship relief assistance.

                                To get you to the appropriate area most efficiently, please use the best number below:

                                Business Banking

                                Hours: 7:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Sat & Sun
                                1-800-862-6200 for existing business banking customers.
                                1-800-4BUSINESS for new customers.

                                Checking and Savings Accounts

                                Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
                                1-877-360-2472 for questions regarding opening a new checking account, savings account, or a new CD.
                                1-800-922-9999 for questions about your existing checking account, savings account or CD.

                                Credit Cards

                                Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
                                Citizens Bank Card Services®
                                1-888-333-5145 for questions about credit card applications.
                                1-800-684-2222 for questions about your credit cards.

                                Home Borrowing

                                Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday
                                Citizens Bank Home Equity Loans® Customer Service
                                1-800-340-5626 for questions regarding an application for a new home loan.
                                1-866-999-0216 for questions about an existing home loan.

                                Citizens Bank Mortgage Loans® Customer Service
                                Hours: 8:00 AM to 8:00 PM Mon-Fri
                                1-888-514-2300 for questions regarding new mortgage applications.
                                1-800-234-6002 for existing mortgage customers.

                                Personal Loans

                                Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
                                Citizens Bank Personal Loans®
                                1-888-333-0104 for questions about personal loan applications.
                                1-866-999-0107 for questions about your personal loans.

                                Student Lending

                                Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
                                Citizens Bank Student Loan® Customer Service
                                1-800-600-0008 for questions about your student loan applications.
                                1-866-259-3767 for questions about your student loans.

                                Citizens Bank Education Refinance Loan® Customer Service
                                1-888-411-0266 for questions about your education refinance loan applications.
                                1-866-259-3767 for questions about your education refinance loans.

                                Wealth Management

                                Hours: 8:00 AM to 6:00 PM Mon-Fri
                                1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
                                1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
                                1-866-919-7699 for Premier Advisory or automated account inquiries
                                1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.

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                                Contact Information for Business Banking

                                Business Banking
                                1-800-4BUSINESS (1-800-428-7463)
                                Monday-Friday, 7:00 a.m.-7:00 p.m. EST
                                Saturday, 8:00 a.m.-5:00 p.m. EST

                                Business PhoneBank
                                1-800-862-6200

                                Questions about Business Online Banking
                                1-877-229-6428

                                Contact Information for Certificates of Deposit (CDs)

                                Questions about your CD
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                CD product information
                                1-800-600-0008

                                Open a new CD
                                1-877-360-2472

                                Contact Information for Checking Accounts

                                Questions about your checking account
                                1-800-922-9999
                                24 hours a day, 7 days a week.

                                Checking product information
                                1-800-600-0008

                                Open a new checking account
                                1-877-360-2472

                                Debit card issues
                                1-877-242-7837
                                24 hours a day, 7 days a week

                                Overdraft Protection
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Order checks
                                1-866-322-1350

                                Contact Information for Credit Cards

                                Apply for a credit card
                                1-888-333-5145

                                Contact Information for Home Equity

                                Talk to home equity advisors
                                1-800-340-5626

                                Overdraft Line of Credit program
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Contact Information for Investing and Retirement

                                Questions?
                                Citizens Investment Services® existing investment and retirement accounts
                                1-866-919-4520

                                SpeciFi® digital advisor enrollment assistance or account inquiries
                                1-866-471-5465

                                Premier Advisory or automated account inquiries
                                1-866-919-7699

                                Clarfeld | Citizens Private Wealth™ or automated account inquiries
                                1-866-605-4357

                                Email Us
                                Connect with an Advisor

                                Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:

                                Contact Information for IRA Savings and IRA CDs

                                For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

                                To open an IRA account, please stop by your nearest Citizens Bank Branch.

                                Contact Information for Money Markets

                                Questions about your money market
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Money market product information
                                1-800-600-0008

                                Open a new money market
                                1-877-360-2472

                                Contact Information for Mortgages

                                Questions about your existing mortgage account
                                1-800-234-6002

                                Refinance or apply for a new mortgage
                                1-888-514-2300

                                Find a home loan originator near you

                                Contact Information for Online & Mobile Banking

                                Questions about personal Online Banking
                                1-800-656-6561

                                Questions about Mobile Banking
                                1-877-670-4100

                                Questions about Business Online Banking
                                1-877-229-6428

                                Online Banking outage information
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Pay My Loan

                                Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

                                Pay My Loan Now

                                Contact Information for Savings Accounts

                                Questions about your savings account
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Savings product information
                                1-800-600-0008

                                Open a new savings account
                                1-877-360-2472

                                Overdraft from savings program
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Contact Information for Security, Privacy, and Fraud Prevention

                                Report account fraud
                                1-800-922-9999
                                24 hours a day, 7 days a week

                                Fraud prevention information
                                1-877-229-6430

                                Contact Information for Students

                                Student Borrowing
                                1-888-411-0266

                                Banking For Students
                                1-800-600-0008

                                Wire Transfer Information

                                For Wire Transfers related inquiries please visit or contact your local branch.

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