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                                COVID-19: The well-being of our customers and colleagues is our top priority. Visit our Resource Center for the latest information.

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                                Access My Student Loans

                                Pick up where you left off. You can access your existing applications, request additional funds, or complete remaining steps in the process.

                                Manage an Existing Application

                                Complete an application you started, cosign for another applicant, or request funds for the upcoming school year.
                                Citizens brings everything you need right to you.

                                Manage an Existing Loan

                                Need to check your balance, make a payment, or update account information on an existing loan? You can find everything you need through Firstmark Services, our trusted servicing partner. You can:

                                • Make a payment
                                • Access your loan details, including your most recent payments and current balance
                                • Review and/or edit account information
                                • Find instructions on how to make a payment
                                • Set up automatic payments with KwikPay

                                Make a Payment

                                Other Forms of Payment

                                Set up Automatic Payments

                                At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security.

                                By Phone

                                You can make your payments over the phone, by calling our customer service number toll free at 1-888-538-7378 and selecting the "Make a Payment" option. You will need a valid checking account to make a payment with this method.

                                By Mail

                                Citizens Bank
                                Firstmark Services
                                PO Box 2977
                                Omaha, NE 68103-2977

                                Questions? Ask a Citizen.
                                Questions? Ask a Citizen.

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